At 10jili, your privacy is not an afterthought — it is built into everything we do. This page explains clearly and honestly how we handle your personal data on our Philippines online gaming platform.
Straight talk on the data we gather and how it powers your experience.
When you register on 10jili, we collect your name, email address, date of birth, and contact number. This information is required to verify your identity and ensure you meet the legal age requirement for online gaming in the Philippines. We use it solely to manage your account and keep it secure. Your details are never sold to third parties under any circumstances. You can update your account information at any time through your profile settings.
We track how you interact with the 10jili platform — including pages visited, games played, bets placed, and session duration. This data helps us improve our services, personalise your experience, and detect any unusual activity that could indicate fraud or unauthorised access. We do not use this data to make automated decisions that negatively affect your account without human review. All activity logs are stored securely and retained only for as long as necessary. You may request a summary of your activity data by contacting our support team.
To process deposits and withdrawals in Philippine pesos (PHP), we collect payment method details and transaction records. All financial data is handled through encrypted channels and is never stored in plain text on our servers. We work only with trusted payment processors that comply with applicable data protection standards. Transaction records are kept for regulatory and audit purposes as required under Philippine law. If you have questions about a specific transaction, our support team is ready to assist you.
You are in control. Here is what you can ask us to do — and how we respond.
You have the right to request a copy of the personal data we hold about you at any time. If any information is inaccurate or outdated, you can ask us to correct it promptly. We aim to respond to all data access requests within 15 business days. Simply reach out to our support team with your registered email address and a brief description of your request. We will verify your identity before releasing any information to protect your account from unauthorised access.
If you wish to close your 10jili account and have your personal data deleted, you may submit a formal request to our support team. We will process your request in accordance with applicable Philippine data privacy regulations, including the Data Privacy Act of 2012. Please note that certain records may be retained for legal, regulatory, or fraud-prevention purposes even after account closure. We will inform you clearly about what data is retained and the reason for retention. Your request will never be ignored or unreasonably delayed.
We may send you promotional messages about new games, bonuses, and platform updates if you have opted in to receive them. You can withdraw your consent and unsubscribe from marketing communications at any time through your account settings or by contacting support. Opting out of marketing will not affect your ability to use the platform or receive important account-related notifications. We respect your inbox and will never bombard you with irrelevant messages. Your communication preferences are updated immediately upon request.
We do not sell, rent, or trade your personal information to any third party for their own marketing purposes. We may share limited data with trusted service providers — such as payment processors, identity verification partners, and analytics tools — strictly to operate the platform. All third-party partners are contractually bound to handle your data with the same level of care we apply. We do not share your data with advertisers or data brokers. Any change to our sharing practices will be communicated to you in advance through an updated Privacy Policy notice.
A quick look at how we use cookies, keep your data safe, and keep this policy current.
10jili uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and analyse how the platform is used. Essential cookies are required for the site to function correctly and cannot be disabled. Optional analytics cookies help us understand which features are most popular so we can improve them. You can manage your cookie preferences through your browser settings at any time. Disabling non-essential cookies will not prevent you from accessing the platform.
We use industry-standard SSL encryption to protect all data transmitted between your device and our servers. Access to personal data within our organisation is strictly limited to authorised personnel who need it to perform their duties. We conduct regular security audits and vulnerability assessments to stay ahead of potential threats. In the unlikely event of a data breach that affects your personal information, we will notify you promptly in accordance with Philippine data privacy law. Your security is a continuous commitment, not a one-time setup.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify registered users via email or a prominent notice on the platform before the changes take effect. The date of the most recent update will always be displayed at the top of this page. Continuing to use 10jili after an update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed.
If you have any concerns about how your data is handled, or if you want to exercise any of your rights, our support team is here to help. You can also explore our FAQ for quick answers, or head back to the homepage to continue enjoying everything 10jili has to offer.