10jili Responsible Gaming – Keep It Fun, Keep It Safe
Gaming is meant to be enjoyable. At 10jili, we give every Filipino player the tools and information they need to stay in control — so the fun never tips into something harmful.
Tools That Put You in the Driver's Seat
Every 10jili account comes with built-in controls designed to help Filipino players manage their activity with confidence. Here is what you can use right now.
Deposit Limits
Decide in advance how much you want to deposit over a daily, weekly, or monthly period. Once your chosen limit is reached, no further deposits will be accepted until the period resets. This is one of the most effective ways to keep your spending predictable and within your personal budget. You can set or adjust your deposit limit at any time from your account settings. Reductions take effect immediately, while increases may require a short cooling-off period to give you time to reconsider.
Session Time Reminders
It is easy to lose track of time when you are enjoying a game. Session time reminders send you a notification after a set period of play, prompting you to check in with yourself and decide whether to continue or step away. You choose the interval that works for you — whether that is 30 minutes, one hour, or longer. These reminders are a gentle nudge, not a hard stop, so you remain in full control of your session. Staying aware of how long you have been playing is a simple habit that makes a real difference.
Take a Break
If you feel like you need some time away from the platform, the Take a Break feature lets you pause your account for a short period — from 24 hours up to several weeks. During this time you will not be able to log in, place bets, or access any games. Your account and balance remain safe and will be waiting for you when the break period ends. This option is ideal when life gets busy or when you simply want a reset without permanently closing your account. You can activate a break at any time directly from your account dashboard.
Self-Exclusion
For players who feel they need a longer or more permanent break, self-exclusion allows you to close your account for an extended period of your choosing. Once self-exclusion is activated, you will not be able to reopen your account or create a new one during the exclusion period. Any pending withdrawals will be processed in line with standard procedures before the exclusion takes effect. We take self-exclusion requests seriously and act on them promptly. If you are unsure whether self-exclusion is right for you, our support team is available to talk through your options without judgement.
Loss Limits
A loss limit lets you cap the total amount you are willing to lose within a set timeframe. Once your loss limit is reached, you will be prevented from placing further bets until the period resets. This tool is particularly useful for players who want to enjoy sports betting or slots without the risk of chasing losses beyond a comfortable threshold. Like deposit limits, reductions apply immediately while increases include a brief review window. Setting a realistic loss limit from the start is one of the smartest moves any player can make.
Reality Checks
Reality checks are periodic on-screen messages that show you a summary of your current session — including how long you have been playing and your net win or loss position. These prompts appear at intervals you set yourself and are designed to keep you grounded and informed during play. Seeing the numbers clearly can help you make better decisions about whether to continue or call it a day. Reality checks work alongside session reminders to give you a full picture of your activity. They are available to all registered players at no extra cost and can be configured in your account settings.
Recognise the Signs Before They Become a Problem
Gaming is a form of entertainment, and for the vast majority of Filipino players it stays that way. However, it is worth knowing the warning signs that suggest gaming may be moving from recreation into something more difficult to manage. Catching these signs early makes it much easier to take action and get back on track.
Common signs that gaming may be becoming a concern include spending more than you planned, chasing losses in the hope of winning back money, feeling irritable or anxious when you are not playing, neglecting work, family, or social commitments because of gaming, and borrowing money to fund your play. If any of these sound familiar — even occasionally — it is worth taking a step back and using one of the tools available on your 10jili account.
You do not need to be in crisis to reach out. Speaking to someone early, whether that is a trusted friend, a family member, or a professional support service, is always the right move. The resources listed below are available to all players in the Philippines and are completely confidential.
Quick Self-Check
- Am I spending more time or money on gaming than I intended?
- Have I tried to cut back but found it difficult?
- Do I feel restless or on edge when I am not playing?
- Am I hiding my gaming activity from people close to me?
- Have I borrowed money or sold something to fund gaming?
- Is gaming affecting my work, studies, or relationships?
- Do I keep playing to try to win back what I have lost?
If you answered yes to two or more of these questions, we encourage you to use the self-exclusion or Take a Break feature, or to contact one of the support organisations listed below.
Support Organisations for Filipino Players
If you or someone you know needs help, these organisations provide free, confidential support to people in the Philippines dealing with gambling-related concerns.
National Center for Mental Health
The NCMH Crisis Hotline provides 24-hour mental health support to anyone in the Philippines experiencing distress, including issues related to problem gambling. Trained counsellors are available around the clock to listen, advise, and refer callers to appropriate services. The hotline is free to call and completely confidential. You do not need to be in immediate crisis to reach out — early conversations are always welcome. Contact: 1553 (toll-free within the Philippines).
Gamblers Anonymous Philippines
Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope with each other in order to solve their common problem and help others recover from a gambling problem. Meetings are held regularly across the Philippines and are open to anyone who has a desire to stop gambling. There are no fees or dues for membership. The only requirement to attend is a desire to stop gambling. GA also offers support groups for family members and loved ones of problem gamblers.
Department of Social Welfare and Development
The DSWD provides social protection and welfare services to Filipinos in need, including those affected by problem gambling. Their network of social workers and community-based programmes can connect individuals and families with counselling, financial assistance referrals, and rehabilitation support. Services are available across all regions of the Philippines. You can reach the DSWD through their national hotline or by visiting your nearest DSWD field office. All enquiries are handled with sensitivity and respect.
Our Commitment to Every Player in the Philippines
At 10jili, responsible gaming is not a checkbox — it is a core part of how we operate. We are committed to providing a safe, fair, and transparent environment for every Filipino player who chooses to use our platform. That means investing in the tools, training, and processes that help us identify and support players who may be at risk, before problems escalate.
We enforce a strict minimum age of 21 years for all account holders in line with Philippine regulations. Our team is trained to recognise patterns of play that may indicate a player is experiencing difficulty, and we will proactively reach out when we have concerns. We also work to ensure that our promotions and marketing are never targeted at vulnerable individuals or those who have self-excluded.
If you have questions about our responsible gaming policies, want to activate any of the tools described on this page, or simply want to talk to someone about your gaming habits, please visit our FAQ page for contact details. We are here to help — not to judge.
Ready to Play — on Your Own Terms?
Set your limits, explore the platform, and enjoy everything 10jili has to offer — knowing that the tools to stay in control are always within reach. Create your account today or log in to manage your responsible gaming settings.